The Biblionet program has introduced pop-up survey software to better gauge user satisfaction and to identify potential new library services. 

IREX is systematically trying to understand your needs and the way in which computers may better inform and aid in the resolution of personal or professional problems. That’s why we will periodically update the data in this page based on your answers. Information provided by you will assist both IREX and public librarians improve the services offered in your library. 

The purpose of this section in our web page is to provide library users with an image of the way they’re opinions are being used and to understand the opinions of other users in a very informative manner.
The latest graphics are based on the replies of 3500 library users answering pop-up survey questionnaires, completed online in one of the 235 public libraries included in the Biblionet program. The information provided is for responses provided before 1 April 2010.

Thank you!

Here are a few examples from respondents to the question "Have you managed to solve a personal problem using computer / Internet?"

“I recently gave birth to my second child and I didn’t know that I could take advantage of social service payments. I went online and found that indeed I am entitled to this premium which nobody informed me of. I found the article online, the law, and even the application form. "
"I helped the school to make a cleaner world by watching online where garbage must be placed. We would also like to make separated garbage bins: a basket for paper, one for plastic, and another for toxic materials. “Raluca
“I found information that the library didn’t have”
"I don’t want to provide my name. We did practice tests for a driver’s licenses and a practice examination, B Category"
"I downloaded tests for the scholastic Olympics."
“I don’t have computer at home and here at the library I’m able to do my high school homework” Andreea
"I made an appointment for the Fundeni Hospital, Urology Department. I am Prof Andone N. from Galati. "
"I participated at the eco-geography club where we urge people to throw garbage away in the right places." Andreea
"Issues of health or law."
"With the school eco geography club and I urged people not to throw trash where they don’t suppose to , but in the well-equipped places with bins and trash cans."
"Information, bibliographies, stories, drawings ..."
"I've searched and found a theatre play that we can bring live to our school." Dragos Voicu
"I talked to my mother abroad, and we saw each other with our webcams."
"I'm unemployed with two children. I searched online and found courses in Galati. I am very happy. Maybe soon I will become a hairdresser."
"I made an online appointment for my mother at a clinic in Bucharest." Bulai Dorina, Liestal, Galati
"I communicate with relatives abroad, I am going to get a certificate for completing a course at Eurocor" “I have searched for some sociology and psychology papers for my mother .”
“My name is Iustina, I am a 5th grade student.  I often come to the library to do my homework and search for useful information on the internet.”
“I have found a teaching job in Neamt County on the internet”
“My name is Tedora and I am in kindergarten. I am going to school in the fall and I come to the library to play Barbie games.”
“I think this is a very good service for us.”
“I have managed to write out two projects and apply for Rompetrol financing of “Tara lui Andrei “ Contest  for  my 8th grade students .”
“I have become a better pastry chef after gathering recipes and tips on the internet.”
“I have found verification tests that helped me win a Romanian language and literature contest.”
“ The internet helps me solve problems regarding my printing house business, it make the communication with my business partners  easier .”
“I could check online the result on my exam.”
“I have found a doctor I needed and scheduled an appointment.”
“I have gathered information regarding the financing of a green-project.”
“I can communicate with my daughter and son-in-law who live in France.”

Here are a few examples of success stories from the pilot phase of the Biblionet program:

Developing a small business

Mr. Dumitru Taraboi from Iasi is an IT manager for several forums and the company he works for keeps in touch with several  advertising agencies. Besides the rapid intervention when something goes wrong with the forums, his work involves trips to advertisers, raising the posters and web publication. He explained that the opening of the four branch libraries in Iasi was the best thing that could happen to him. He no longer needs to go home every time he needs to get online to do his job.
Meanwhile, due to his continued presence at the branch libraries he began to help as a volunteer for the librarians, solving small problems with computer hardware or software or assisting other library users.

School Guidance

Miss Laura Gage is student in her final year of Iasi high school.  For some time, she tried to decide what to do after leaving school. By frequenting the library after it received the IT donation has her to regularly search for information on various universities especially related to the Faculty of Geography and various jobs in that field. She firmly believes that because of the information found on the Internet she has decided to attend college and believes it is much easier and faster to browse this way.

Education

Mrs. Nicoleta Malancus found a suitable school for her 14 years old son. Living with his family in Baru, a commune in Hunedoara County, she doesn’t have access to many sources of information and for this reason she frequently visits the public library. So if the library didn’t have computers, internet access, and a well trained librarian who works at this library she would not have been able to find this high school in a different city.

Alternative education

Besides the many students that use the public library computers and online services, teachers also find the new services of benefit. Miss Doina Crihana, an English professor in Iloaiei Bridge, a village in Iasi, is a loyal patron of the Iasi public library. In a desire to make her lesson plans more attractive to her students, she began to seek online information about British culture and civilization, and because these lessons were so successful, she managed to stir interest amongst her students to actively seek related information on the Internet.
Moreover, her students are now willing to go to public libraries in other cities, which was of no interest to them before.  Miss Crihana expressed her delightful surprise as to the degree to which librarian skills and attitudes enhanced the public library and admitted that at one point in time would have given up looking for certain information, if the librarian had not helped her.